Cool-off period
After disbursement, you may exit the loan within the cool-off period stated in your KFS by repaying the principal and proportionate interest. No foreclosure charge applies during this period.
Excess or duplicate payments
If you pay more than the amount due, or pay twice for the same installment, the excess is adjusted against your next installment or refunded to your source account within 7 working days of your request.
Failed payments
If money is debited but not credited to your loan, it is automatically reversed by your bank or payment provider, usually within 5–7 working days.
Non-refundable charges
- Processing fee, once the loan is disbursed
- Penal charges already levied on overdue amounts
- Taxes paid to the government