Applications and processing
- Every application is acknowledged, and you can track its status online
- Documents required are listed upfront
- If a loan is declined, we tell you the reason
Loan terms
The sanction letter and KFS clearly state the amount, rate, repayment cycle, tenure, and all charges. Changes to terms are notified in advance.
Disbursement and repayment
Loans are disbursed only to the borrower's verified bank account. Repayment schedules, receipts, and statements are available in your account at any time.
Collections
Recovery staff contact borrowers only between 8 AM and 7 PM, identify themselves, and behave courteously. Montrosa does not use threats, abusive language, or contact people other than the borrower about the debt.
Grievance redressal
Complaints can be raised by phone, email, or the grievance page. If unresolved within 30 days, you may approach the RBI Integrated Ombudsman at cms.rbi.org.in.